Meaning
售后 refers to services, support, or activities that occur after a product has been sold. It encompasses customer service, warranties, repairs, maintenance, and technical support. The term is commonly used in business and retail contexts to describe the ongoing relationship between seller and buyer after purchase.
Usage
售后 is typically used as a modifier before nouns like 服务 (service) or 支持 (support), forming phrases like 售后服务 (after-sales service). It's standard business vocabulary used by both companies and consumers when discussing warranties, returns, repairs, and customer support. The term has neutral register and is common in commercial settings, online shopping, and product discussions.
Examples
- 01这家公司的售后服务非常好，产品出问题马上就能修。, .This company's after-sales service is excellent; they can repair products immediately when problems arise.
- 02买电器一定要问清楚售后保修期是多久。.When buying appliances, you must ask clearly how long the after-sales warranty period is.
Characters
Common collocations
- 售后服务after-sales service
- 售后支持after-sales support
- 售后保障after-sales guarantee
- 售后电话after-sales hotline
Antonyms
Origin
The word combines 售 (to sell) with 后 (after), literally meaning 'after selling.' It's a modern business term that emerged with consumer culture and reflects the growing importance of customer service in Chinese commerce.