Meaning
客服 is a common abbreviation for 客户服务 (customer service). It refers both to the customer service department of a company and to the individual representatives who assist customers. This term is widely used in business, retail, and online shopping contexts.
Usage
This is the standard modern term for customer service in mainland China. It's commonly seen in phrases like '联系客服' (contact customer service) or '客服电话' (customer service hotline). The term can refer to both human representatives and automated systems. It's neutral in register and appropriate for both spoken and written contexts.
Examples
- 01如果您有任何问题，请联系我们的客服。, .If you have any questions, please contact our customer service.
- 02这家公司的客服态度很好，总是很耐心地解答问题。, .This company's customer service has a great attitude and always patiently answers questions.
Characters
Measure words
- 个一个客服
- 位两位客服
Common collocations
- 客服热线customer service hotline
- 联系客服contact customer service
- 在线客服online customer service
- 客服电话customer service phone number
Origin
Shortened form of 客户服务 (kèhù fúwù), combining 客 (customer/guest) and 服 (service). This abbreviation became popular with the rise of e-commerce and call centers in China.