退换货 (tuì huàn huò)

verb / noun HSK 4

Traditional 退換貨

tuì huàn huò

to return or exchange goods · return and exchange (of merchandise) · refund and exchange

Meaning

This compound word refers to the process of returning or exchanging purchased items. It's commonly used in retail and e-commerce contexts when customers want to send back defective products, wrong items, or simply change their purchase for another item.

Usage

Frequently seen on shopping websites, store policies, and customer service contexts. Often appears in the phrase '退换货政策' (return and exchange policy) or '支持退换货' (returns and exchanges supported). This is standard business terminology used by both customers and merchants.

Examples

01
这家店的退换货政策很灵活，七天内都可以无理由退换货。
Zhè jiā diàn de tuì huàn huò zhèng cè hěn líng huó, qī tiān nèi dōu kě yǐ wú lǐ yóu tuì huàn huò.
This store has a flexible return and exchange policy; you can return or exchange items without reason within seven days.
02
如果商品有质量问题，我们支持免费退换货。
Rú guǒ shāng pǐn yǒu zhì liàng wèn tí, wǒ men zhī chí miǎn fèi tuì huàn huò.
If there are quality issues with the product, we support free returns and exchanges.

Characters

Measure words

次cì办理一次退换货

Common collocations

退换货政策
tuì huàn huò zhèng cè
return and exchange policy
支持退换货
zhī chí tuì huàn huò
support returns and exchanges
无理由退换货
wú lǐ yóu tuì huàn huò
no-questions-asked return/exchange
七天退换货
qī tiān tuì huàn huò
7-day return/exchange

Origin

A modern compound combining three common commercial terms: 退 (return/refund) + 换 (exchange) + 货 (goods). This became standard retail vocabulary with the rise of consumer protection laws and e-commerce in China.