售后服务 (shòu hòu fú wù)

noun HSK 5

Traditional 售后服務

shòu hòu fú wù

after-sales service · customer service · post-purchase support

Meaning

This term refers to all services provided to customers after they have purchased a product, including repairs, maintenance, warranties, returns, and technical support. It's a crucial business concept in Chinese commerce and reflects a company's commitment to customer satisfaction beyond the initial sale.

Usage

Commonly used in business, retail, and customer service contexts. Often appears in product descriptions, warranties, and company policies. The term emphasizes the ongoing relationship between seller and buyer, which is highly valued in Chinese business culture. Frequently seen on packaging, websites, and promotional materials.

Examples

01
这家公司的售后服务非常好，有问题随时可以联系他们。
Zhè jiā gōngsī de shòu hòu fú wù fēi cháng hǎo, yǒu wèn tí suí shí kě yǐ lián xì tā men.
This company's after-sales service is excellent; you can contact them anytime if there's a problem.
02
购买前请了解清楚售后服务政策和保修期限。
Gòu mǎi qián qǐng liǎo jiě qīng chǔ shòu hòu fú wù zhèng cè hé bǎo xiū qī xiàn.
Please understand the after-sales service policy and warranty period clearly before purchasing.

Characters

Measure words

项xiàng一项售后服务
种zhǒng多种售后服务

Common collocations

售后服务中心
shòu hòu fú wù zhōng xīn
after-sales service center
提供售后服务
tí gōng shòu hòu fú wù
to provide after-sales service
售后服务热线
shòu hòu fú wù rè xiàn
after-sales service hotline
完善的售后服务
wán shàn de shòu hòu fú wù
comprehensive after-sales service

Origin

Compound word literally meaning 'after-selling service.' The term became widespread in China during economic reforms when consumer protection and service quality became more important in the marketplace.